Can AI Replace Human Connection? | Wellness Coaching & Zuporta

Zuporta — Cleaned Episode Transcript

Guest: Sheila, founder and CEO of Zuporta, a real-time wellness coaching platform

Note: This transcript has been cleaned for readability. Raw timecodes and placeholder speaker labels were removed, obvious transcription errors were corrected, and duplicated teaser material after the main episode was omitted. The substance of the conversation was preserved.

Opening & Meet Sheila

AI cannot replace human emotions. I want someone to connect right now, not later on at 3 p.m.. If it is crisis, we're gonna have to call anyone. We have to love ourselves first before we can love other people. There is a difference between connections and feeling understood that will be dangerous. If AI would replace a human connection. Allow yourself to be vulnerable to ask for help and support.

Just don't wait.

And welcome to the Key Concepts Podcast. It's funny that we have so much technology and so many ways to connect, but we constantly feel isolated more and more. Even though we have text messaging, phone calls, FaceTime and everything else in between.

Today I'm joined by Sheila Batten, a nurse with

more than 20 years of experience and the founder and CEO of Zuporta

which is a real time coaching wellness platform,

So Sheila, thank you so much for joining me today. It's a pleasure. I'm glad to have you here, and I'm excited to jump in the support and find out more about what you do.

Thank you. Kory.

Sheila. Before we jump into it, we asked that the last guest leave a question for the next guest. And the question that I have for you is,

what is one book that every person must read?

For me it is the field of fear. But do it anyway. But Jefferson.

Susan Jeffers. Yeah. And Jefferson. Yes, yes.

Yeah, I like it. I like it just because,

we

all have fears, but a lot of times we don't do anything because of our fear.

The blocks that we have in our heart, in our mind. But

if we continue to have the fear are

more stronger than what we want to do, than we are not going to be able to move forward with our goals in life. So

yeah, absolutely. It's almost like a mental prison, you know, it's like you're sabotaging your future success,

your

experiences. And so you may be fearful, but do it anyways.

Don't be stuck in that mental prison. That's a great book. I'm gonna have to pick it up. I like the premise and concept of it. Yeah,

What Is Wellness Coaching?

Sheila, for someone hearing about wellness coaching for the first time and may not know much about what that is, could you explain what is a wellness coach and what do they do?

Yeah, for a wellness coach, it is someone who is just in there to listen, to support, to guide you, to bring clarity into your life, mainly not to.

give you all the solutions, but mainly to be there side by side with you, to support you, or to support anybody that is navigating through life. That is how I define wellness coaching.

Wellness Coach vs. Therapist or Counselor

Nice. It's someone that you can talk to essentially. Yeah. What would be the difference for a wellness coach and like a counselor or therapist.

So therapists or counselors are licensed professionals that would provide

medical treatments, psychiatric treatments, diagnosis

while wellness coaches are there to provide support.

provide clarity or guidance to people that is not through life.

Training and Qualifications for Wellness Coaches

for a wellness coach, what kind of training or certifications do they need to be in that position?

One is having,

certification as a wellness coach. The other pathway is having their background in the healthcare. Like psychologists like there already being a psychologist or or like counselors or like social worker or or any other healthcare related fields.

They are already like qualified to be a wellness coach. They can already like practice

the services to be a wellness coach.

Nice, nice. So it doesn't raise to a level of getting a licensed certification to do like therapy counseling. It's like maybe right below that

where

probably have enough experience and information to still speak to the industry. Yeah, yeah. Awesome. And so for your wellness coaches, are they in person? Do you have physical locations? Are they online? Like how do people come and find a wellness coach.

How Zuporta Provides Real-Time Coaching

24/7. It is all online. So,

we don't have a physical, physical address for that.

Nice. And you're 24/7.

I mean, sometimes crisis comes in or anxiety comes in at the middle of the night or 1 a.m. or 3 a.m. in the morning.

Yeah. So some of my coaches are not necessarily

residing here in the US alone.

Some of them are in Europe, some of them are in Asia or South America. So they can provide their services. They go online in the middle of the night here in the US, but then maybe in other countries, because it is online, it can be like

11 a.m. in the morning. And that's the reason why it can be 24/7.

but and you can just go online and see who is available in there. Some are available in summer night. Depends on them, what their availability is.

But we do try as much as we can to provide. That's the goal to provide coaching. 24/7.

Connecting With the Same Coach, Calls, Chat, and Languages

Nice, nice. And then let's say I connect with a coach. I find someone, I'm talking to them. Can I get that same coach again?

the design for this platform is,

it's a real time. So it really depends on them of what time they're going to come in. So

if you want to come back, you're just going to have to look if or check it out yourself if that same coach is online or what time they're going to be online.

Or you can also you have

the choice to like talk it over to yourselves

or what time they're going to be online or, and you're going to be online. So at the same time.

So for someone that that gets a coach is it chat support.

is it a phone call.

So it is chat and and phone call right now

So we don't have the video calls yet, but in the future maybe.

Awesome, awesome. And since this is international, it sounds like you said, Colombia, Europe, whatever. How many different languages do you support?

So it depends on the coach too.

So some of my coaches, they speak Spanish and some of them speak French

and English. So it will depend on the coach. They will they will for sure put it in their profile

whatever languages they are speaking. So you can, you can just check it out.

Nice. So you have kind of like, some information about the coach and if you see.

Oh, yeah, I speak that language, I might want to reach out and then maybe opportunity for you to connect with that coach.

Why Sheila Created Zuporta

That's awesome. Now and you're a nurse for 20 years, right? So like you're helping people all this time.

And

at some point in time, you've gotten this vision to create this company called supportive or

virtual Wellness Coaching.

So what was it from the nursing industry that kind of inspired you to go down this path of creating Zuporta?

So in my 20 years of nursing, I have seen the gap of,

I just need someone to talk to. I don't want to talk to my family or friends.

I just want to talk to someone that I don't know that is a stranger that I can trust. And and I find it hard if I would have to go to a therapy, it's different, you know, it's very clinical.

So and I don't want to go to my friends or families because it can be a burden or it can be they can be judgmental. I don't know what they're going to think. So the trust is not fully there. But I want to talk to a professional that I can that is compassionate enough. And so I saw that gap and I saw that one missing.

And so I created this, that I founded this because of that. And it's not only me, I've seen it all through the years

that there is a gap not only in the health care, maybe, maybe a mother going home, even if going home with her baby, even if she is very confident and she knows what to do,

from the discharge to the appointment to the next appointment with a doctor's appointment, that gap in between there,

there might be there can be like times that she's not confident enough what is going on with her baby crying like that.

And I saw that. They just want some guidance, you know, a little bit of support. Someone who can listen to them, even me. I just need a little bit of that, but not necessarily clinical. And that's how I found it. Because not only me, we'll need that. Not only my friends or family. Everyone needs it.

Is that because of, like,

being a nurse?

You have those bedside conversations

and someone's recovering and they are all this. My nurse. Let me talk to them real quick. And is that how you started getting into these conversations? And they

have these 15 minute conversations throughout all your charting

and then you

and then you started to bond with them and then you,

ended up listening to what's going on in their life. And, and so it's different. It's very nice for, for nursing in the healthcare industry. It's very natural for me to talk to these people in, not in

Why People Sometimes Prefer Talking to a Stranger

a psychiatric way, not in a clinical way, but just to talk to them naturally.

And that is

the presence of support that I am looking for. Not necessarily. And that's how that's how all, everything of this started.

And you might have alluded to this, but why don't they feel comfortable talking to their friends and family?

I mean, they're, they're they're giving you in these snapshots and they're confiding in you, but why aren't they just asking their friends and family?

it can be the judgment. It can be the feeling of burden. It can be like you, you.

They have their own life. I don't want to burden them or I don't want to add more to their problems, to their issues that they already have in life. Or number one also is the judgment. We don't know what they're going to say after I tell them about my issues. They can. Or what if they'll tell people about it?

I, I don't know, I, I cannot fully trust them, you know, so so it's just different. Yes.

Yeah. Maybe they can't keep it secret. I mean that's the other thing is like you say something that somebody

and

then they are just have a huge to go and tell the next person I want to, you know, don't tell nobody.

But I have to, you know, share this with, you know, someone this this is what someone said. So like the gossip machine just, like, starts growing a way out of control, that could be definitely tough.

you could summarize and just make it like more in a concise way, what is the problem that supporter is trying to solve for

number one is the feeling of loneliness.

I feel like people need someone to talk to. And in navigating through their life,

that's one. Another thing is guidance, clarity. And another thing is,

Loneliness, Feeling Understood, and Human Connection

connection, the presence of human connection.

so I want people to have some somewhere to turn to when they feel lonely, when they feel overwhelmed

So Zuporta is there not only to support or guide, but also the presence of the human connection.

Yeah, that's crazy because you would think that people have friends and family members and they could just talk to them. So feeling lonely and

having those conversations should be almost like an easy thing to do.

But it sounds like it's more than that. Like, you may have all of the people around you, but you still might not feel heard. Yes. Is what it kind of sounds like.

Yes. It's it's the same as being in a in a room full of people. Or you may have thousands of connections online, you know, you may have tons of followers online, lots of friends, hundreds of friends, but you still feel empty and alone.

There is a difference between,

connections and feeling understood. You know, it's

the feeling of being, the feeling of someone who would empathize with you and feel you and understand what you are going through. It's different from just connections or like

in front of people in the room, you know, it's it's just different.

Yeah, that makes sense. I mean, I have, you know, of, of, you know, friends on my social media platforms, but

ask me, when's the last time I've contacted them or talked to them or reached out to them?

And it's probably been years, you know what I mean?

So connections are easy to make, but finding people to go to that you trust that you can talk to

a little bit more difficult, I would say.

So let's say someone calls you and,

They go online, they find a coach,

walk me through the process of getting and what is that first call look like?

a lot of times these coaches has different kinds of, of skills or, or languages or capability on how to support you.

So you just find whoever fits you well and then you, you, you click on start session and then it will ask you to, register. And then it will ask you to accept the terms and conditions. So

How Zuporta Works and What Coaching Costs

this will start at 15 minutes. It's incremental. And also the payment would depend on the coach because some coaches will charge maybe only $15 per 15 minutes, but the others probably will charge like $30. It depends on how how they're going to charge you. And also it depends on on their qualification to because some of my coaches are really like like psychologists.

But still the scope of practice is still non-clinical. We're still not doing any kind of treatment or diagnosis. So and that's how you start session

again. We're going to start click on the start session. You accept the terms and conditions. You select your motivation pay it. And then you start your conversation either by chat or by call. And then it's income rental.

So if you want to talk more then it will ask you again to add more into that conversation or to that payment. It will just win you and then that's it. Yes.

Nice. So it sounds like I just go online, search for a coach and I'm able to connect with someone. I don't have to schedule an appointment. I could hit chat call and there it goes.

Yes, this is this is real time. The

Zuporta is designed as a real time instant connection. As long as there is a coach in there, it will turn green. If they are available alternate, you will know that they are available because it is. There is a mark that is green and then. But if they are red, they are busy or they're not available.

Why Immediate Support Matters

what do you think? Like the immediate Zuporta is so critical

to kind of create that human connection? Yes, yes. Because like when I go when I go to like my, my doctors or whatever,

I'm scheduling an appointment, I'm three weeks out, I'm emailing them, I'm waiting for a response. But this

almost instant. So this was sounds like it was by design.

And what was your thought process?

Yes, because it is, according to my experience, according to

what I've been through, what I see in my in my practice, in the health care as a person, as a mom, you know, as a sister, as a friend. I have seen it. We I don't need okay. So when I feel overwhelmed, when I have some anxiety or if my friends are feeling overwhelmed, if I am very happy, I want someone to connect right now, not later on at 3 p.m., not later on like three weeks later.

That's going to be a different kind of emotions. So by that time tomorrow, by that time, I don't have that emotion anymore. I don't need someone to talk to any more. And, and, and my feelings are going to be different. Although we are still going to discuss about what I am going through. But then that exact moment, that emotion that I need someone right now to talk to, it's right now, it's instant.

I want instant connection right now.

that's the reason why really, I, I created the support because of of the absence of that. Like I, I, I did not see it yet according to like how I was looking like how I was looking for online like that, like someone that I can talk to right now at this moment.

And that's the reason why. Because as I said,

we need or I need or my friends need someone to talk to right now in real time, instantly. Not later on, not tomorrow. It's not by calendar. Our emotions is not by like it it. We cannot control it.

So

yeah, that makes sense. I mean it's time is of the essence sometimes.

And

hopefully someone who if they are going through something, they reach out, they talk to someone before they

do any type of self harm or anything worse. So it's better to have that lifeline available.

So it's a it's a great cause ultimately at the end of the day. So yeah. Because you know. Right.

If it's not at that moment, what if the situation worsens. Yes. And that could have been a preventative measure. Yes. So

you don't want to wait until the overwhelming emotions which up to the crisis

level.

Level.

Nice. Now for

Insurance, Employers, and Employee Support

wellness coaching a lot of times with like therapy and counseling they're covered by insurance is

so

is wellness coaching also covered by insurance or is it treated differently.

Usually it is not covered by insurance.

wellness coaching.

We are more into like having an individual pay for it out of pocket, or

employers can offer this to to their employees as a, as, as an additional layer of support.

Because

most of the time. EAP is like appointments by appointments as it's like instant connection and instant support at real time. So this is just another layer for employees not to reach that overwhelming crisis or or or burnout category,

That's you know, if I'm having a problem at work and I want to go through the Employee Assistance Program EAP for short,

then I got to go to a website, I got a call, I got to make appointments, and there's so many steps in between that I never actually would follow through.

I'd be like, it's too much work, and it's not worth all that legwork just to talk to someone you know. So it's in this case, if employers want to provide

real time wellness coaching, then it's one way that they can connect with you

and

they can get that immediate connection rather than 2 or 3 weeks later. And the problem has, you know, escalated.

Now for if there is a business that is watching

this episode and they want to offer support as one of their wellness options, how would they connect with you and ask more information to get that contract or conversation started? What would that look like?

either they connect me or or message me through LinkedIn and

Or they can just send us a message through the, through the website. There is like a support at support in there like an email thing. Then they can just send us like

inquiry or, or anything. They can, they can ask me anything, anything. And then we can we can make that connection happen.

Nice, nice. That's awesome. To get that process started

now,

one

of the things that probably people are concerned about a lot is,

hey,

I'm entering in all my information, I'm discussing maybe things that are sensitive and private or confidential.

So

what is supportive do and how do you manage those confidentiality conversations and the chats, transcripts or phone calls and

Privacy, Encryption, and Safety

all the privacy that goes in between.

Yeah,

so privacy is very important for Zuporta, I respect that. And, people should feel safe when they come to us. People should feel comfortable. So we practice our chat is all encrypted. Voice calls are also all encrypted, encrypted. And we follow the HIPAA standards of practice. I am in the healthcare. So so I know all of this.

So we strictly follow standards of practice the same the same way with my coaches. They are all trained to do that. They're all certified.

nice okay. So I don't have to worry about someone going and blogging about my story online and everything.

No no no no no no. It's all safe. Confidential. You will be you will feel safe and comfortable.

Yeah.

No. That's awesome.

When a Situation Goes Beyond Coaching

so what happens if you're talking to one less coach and you start seeing the situation? Maybe escalate? Coaches like this kind of seems like it's going beyond the level of just coaching and advice, and guidance is kind of going to the area of maybe a referral to a therapist, counselor,

clinician, something like that.

So what does that process look like or that protocol. Yeah.

So all of my coaches knows that we only provide nonclinical scope of practice. So if something like this happens we have to refer them to outside resources. Or we would have to guide them into like where they are supposed to go.

So if you do find those opportunities where this kind of seems like it's out of scope,

then you would either give the person the phone numbers, content, information, their resources to maybe pursue maybe the actual medical path of

going through their doctor, getting a referral to an actual clinician and blah, blah, blah, whatever that may look like.

Yeah, or

call 911 if they really need if if it is crisis, we're going to have to call 911.

do you ever get secondhand trauma from these stories? I mean, it's probably some of the stuff that's probably crazy.

Yes, I can handle. Yes. Even just listening to other people's story, there's a lot of secondhand. But you know what?

Vulnerability, Boundaries, and Caring for the Coach

Is life? Life is is it's part of life. It's it's it's part of being a vulnerable human.

no matter how you want to make yourself strong,

it's just you're just going to have to be strong. You know, you're just going to have to be strong to to to be there for them to, to provide support. Because at the end of the day, we are all human.

We are all connected. We we, we, we are supposed to help each other.

what would you say to just anybody in the wellness field that maybe feeling burnt out or feeling kind of overwhelmed by all of the secondhand, like, conversations and stuff like that? How would you decompress and deal with the burnout?

most of my wellness coaches are trained at the same time.

They know what to do also at the same time and depends on how they it will depend. It will. It's going to have to depend on how they do it, like how how they're gonna navigate through all this. Because

We know what to say. We know how to guide all this clients. But at the same time, we should also know, and it is our responsibility to take care of ourselves

me, we we have to love ourselves first

before we can love other people. And it's the same with with having some problems or trauma.

We have to protect ourselves first before we can solve other problems from other people.

Yeah, the the analogy that comes to mind is like anytime I fly they say, put your mask on first before you put on someone else's, like, okay, got it. You know, so whether that's working out, whether that's going on a trip, whether that's reading a book, whether that's taking time off, whatever that takes to decompress, alleviate the stress anxiety

that also applies to the wellness coaches.

That's awesome.

Well,

A Coaching Success Story

getting into any confidential conversations or breaking anything around HIPAA or privacy, things of that nature. Do you have any success stories that you can share?

Sexist story. Most of most of the time, in my experience, is, people navigating through through divorce

after this person is pouring out everything that he or she has in his mind,

it gives them a little bit of sunlight, you know, like a light at the end of the tunnel.

Like someone is there to to listen to me. And now I can move on and it can give them clarity, not necessarily solve the situation, but clarity into what path they're going to go. And

being hand in hand, going through this process with this person

can give them strength on and going through that path that they are choosing, you know, and and maybe have better decisions

on what they're going to do next.

So, so yeah, that if that for me, that for me is is a success story. Getting this person you know not give up

or continue walking through their life. So so that that for me is already a success story because it can be life can be really difficult.

Yeah. And actually that makes a lot of sense.

Divorce being a hot common trend as to why maybe people may not want to share that with friends and family,

may want to not expose their dirty laundry to the rest of the world.

So I'm glad Zuporta is there, at least in that capacity to help people process their emotions, get through the situation, go through their feelings and hopefully

Have some hope just in general. So

Can AI Replace Human Connection?

What do you think about AI? I mean, AI is now like, trending.

It's

turning into conversational systems. It's giving advice. Do you think it could ever replace the human connection?

So AI is an incredible tool. We can use AI use it. You know, but

I cannot replace human emotions.

it can help automate things. It can help

the process of what we of whatever we're doing, making it easier.

But still, it cannot replace human connection. Someone that would understand you with empathy. No it cannot.

Yeah. Yeah, I can kind of see how that that may play out for AI. I mean, whenever I use it, it just kind of regurgitates whatever you say.

It

always tells you that you're right. It's always going to takes your side, it takes your opinion, and it doesn't really kind of give you like

a different opinion?

It just kind of goes with whatever opinion, whatever check you're on. It just says, yes, go do that.

You

what could go wrong if someone starts using AI to be their role in this coach or therapist or counselor,

You don't want to be emotionally dependent on on technology or, or on AI because

A real human connection is is different. We we still have our own experiences. We still have our

our raw experiences in life that we can assume. And human, human and human connection

it's very impossible to replace

That would be dangerous if AI would replace

a human connection. You know that that should not be possible. So

the support that you want for a human is completely different from an AI connection, and we should not be relying ourselves into our, especially our emotions towards AI. I'm just not and I, I think a lot of our viewers could agree to this, that

a human to human connection is way different from from a robot connection.

Robots, AI Companions, and Loneliness

well, what about when they do actually have robots and the robots are, you know, whatever the new advanced terms are artificial general intelligence and the genetic AI and whatever these other buzzwords are.

And now you have a robot has the silicone, and it looks like a human. Now they're walking in your house. Do you think that that's going to be a replacement for a human connection?

Do you think that we will gradually move towards having relationships with robots?

Well, potentially that can be. Yes, I would say, but,

why is there so much feelings of loneliness?

Okay. So for example, this person has has a robot connection of what you're talking like a silicone or whatever. Like that can replace loneliness temporarily. That's only temporary. Okay. So later on, you still need someone, a human connection, like

human can understand.

They can say yes or no. What you're doing is not right or

whatever you don't want to hear. Another human can tell you,

But I robot that doesn't do that, they don't they're not going to do that. They're not going to have that same feeling we're in a human has. So

potentially maybe an AI robot can replace this loneliness or something. Whatever you're looking for. But it's not going to completely replace a human connection.

I like I say it could maybe temporarily help in some sort of situations. I never really thought of it that way. I was like, oh, definitely. I think when human, when robots get there probably would be an easy replacement. But now I'm taking a step back and I'm changing my mind, and it probably is more temporary in nature.

It probably when you know it's a robot, probably like the first couple of times, one of the problems you find. But over and depending on what the problems are,

more severe they are, probably the less likely that I'm going to even want to talk to the robot, you know? So they're still probably going to need be a need for the human connection, for wellness coaches and even those type of therapists and so on and so forth.

Is AI Contributing to Loneliness?

Do

you think that then AI is maybe contributing to the loneliness?

yes, I think so. I think so because it's easy. I mean,

it's convenient for people if they're okay, people if they're looking for solutions to the problems, it's convenient. It's easy. It's just right there. It's at the tip of our fingers.

And that is probably the reason why people are not reaching out to their friends anymore

or like afraid or like have doubts. Now to reach out to whatever our practice was before, a long time ago, 20 years ago,

like me, 20 years ago, I would just. When I feel lonely, I would always just call my friend or whoever, whoever is available, I would look for, for this person that who is available for me right now to talk to me.

But right now, since we have AI, it's different. Social media is there. We're just scrolling. So.

I think so it is. It is a it is there is an effect to for it contributing to to loneliness. Unfortunately.

I mean I even catch myself sometimes in that same area where if I have a question or something, I'll just ask AI,

whereas in before I would actually call someone. And when I call someone and they pick up the phone, they say, hey, how are you doing?

They ask me other questions. They ask about my kids, the why if the family, other things

not. Just focus on the problem that I'm bringing it to them. They're asking about all these other things that may, just like a spot check, essentially. So AI, in a sense, like if I go to. I don't pick up the phone call,

it's much less likely that they'll ask you all those additional questions are being asked.

Exactly. So it could, it's almost prevents the human human connection. Yes,

exactly.

it is really having this big contribution to loneliness. So which is kind of kind of scary.

curious to see what the next five, ten, 20 years will look like. But on that note,

The Future Vision for Zuporta

What is your vision for a supporter in the next five, ten, 20 years?

to become a global, real time human support

because my coaches,

they are very willing to help people. So I want to help

discussions, help other people. So it's connection and connection, and I don't want to lose that support between human and human. And that is my goal to make it a global, real time support for everyone.

Yeah, I mean, we have seven, 8 billion people.

So that's a lot of coaches and a lot of support. Yes. Yes. And it's cool that you're international. You have different languages. So, you know, it's if people are worried about some language barriers, there may be some options there as well.

For someone who is struggling right now, maybe through self-doubt or confidence

what would you want them to hear?

Final Advice: Ask for Support Before You Feel Overwhelmed

do not wait to ask for support or to find someone to listen to you.

do not wait until you are overwhelmed, until you reach to that point that you don't want to do anything anymore. Do not wait for that.

and at the same time.

Give love and receive love so that that's all that matters.

Because at the end

we are all connected humans.

So.

be kind to yourself.

Take care of yourself and allow yourself to be vulnerable, to ask for help and support. Just don't wait. Everyone goes through life challenges everyone. We all navigate through this life we all have. That is part of being human. But

don't. Do not wait. Just don't wait

And it reaches to that overwhelming stage.

yeah, definitely don't bottle it up. Essentially. Yeah. For sure.

Where to Find Zuporta

So Sheila, for someone that wants to find out more about Zuporta, that wants to get connected, maybe follow you on your socials, where can people find your website, your social media accounts and get in touch?

I am, I am in the LinkedIn. You can just find me. Sheila Bataillon I think I am,

I'm probably the only one in there that says Sheila t baton BATIONI think I am the only one in LinkedIn, so find me, message me. And then also in our website. It's supposed to.

Awesome. Well, I'll get the social media on the on the video.

Also put it in the description and

So. Sheila. Amazing. I love the work that you do. I think it's super important that people have options and have a way to connect and talk to someone, and I'm really excited to see where the port is going to go in the next five, ten, 20 years.

And I just want to say thank you for coming on and sharing your experience about support and sharing your vision and your passion

behind helping people out.

Yeah. Thank you so much. I appreciate you, appreciate you. Yeah. Well

Closing Thoughts

I think the biggest takeaway from today's conversation is that it's never been easier to create a connection, but it's always just as hard to have someone make you feel understood.

ask yourself, when is the last time you picked up the phone and actually called someone? And if it hasn't been a while, probably pick up Castle and see how they're doing. It could change their life. It could change their day, and it's just a good thing to do.

So with that. Leave your comments below. Thank you for watching this episode and we'll catch you on the next one. Take care.

Thank you.